CirrusFM - External Links Function

Modified on Mon, 27 Apr at 2:12 PM

This article covers the functionality of external links within CirrusFM, how to create an external link for work requests, check in functions and documents & registers and additionally how to configure link templates.

This function can be accessed by an Administrator and Facility Manager user which allows the user to create a QR Code by creating an external link for a property or tenant.

Create External Links

Click External Links under the Work Request tab

Click Create Link

Select the property, tenant (optional) and asset (optional) from the drop down menu and click Submit. The tenant and asset option will appear once the property has been selected

NOTE: You will not need to select a tenant or asset if a separate link for each one is not required.

Configure Templates

Select the template you wish to configure by clicking the relevant button (Check-In Template / Form Template / Print Template)
Using the placeholders available, enter the preferred Title, Header, Footer & Agreement Text. This text will be used as a default for all QR codes with check-in functionality enabled, however, you can amend this via the customise icons for the relevant links

Link Functions

Check In Enabled & Check In Agreement

This function will allow you to use the QR code for site check-ins for an external link

Select ‘Check In Enabled’ and ‘Check In Agreement’ check box for the relevant link
Click the check-in icon to customise the check-in template
Click the QR Icon to action the following:-
- Customise the text for print template
- Click Save to save the changes
- Click Save and Print to save the changes and print the template
- Click QR Image to download and print the QR Code
- Click Close to close the pop-up

Documents & Registers

This function will allow you to link a document or register by using the QR code for inductions and acknowledgement of a registered document by a contractor to an external link.

Upload relevant documents via the Properties tab.
Select ‘Documents’ and/or ‘Registers’ check box
Click the form icon to customise the form template
Click the QR Icon to action the following:-
- Customise the text for print template
- Click Save to save the changes
- Click Save and Print to save the changes and print the template
- Click QR Image to download and print the QR Code
- Click Close to close the pop-up

Name	Host	Duration	Description
_fw_crm_v	cirrus8support.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	cirrus8support.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	cirrus8support.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	cirrus8support.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	cirrus8support.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	cirrus8support.freshdesk.com	2 months	Used for user authentication.
wf_order	cirrus8support.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	cirrus8support.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	cirrus8support.freshdesk.com	Session	Denotes which filter is applied for the tickets list.